The current situation about the Corona pandemic puts us into an emergency situation, which we had never experienced before. As supplier for hygiene products, we are facing this particular challenge by putting all our efforts in order to continue the business activity in a responsible way in our customers‘ and our team’s interest. With the spreading of the Corona virus, the order size has partly extremely increased. Until now, we have tried to take into account this order growth with an increased production. At the same time, this situation pushes us up against our capacity limits. Not only, the situation about the raw materials market, which keeps escalating, makes matters more complicated.
The TEMCA GmbH & Co. KG is trying, despite to the situation, to maintain professionally and with good judgement all the production and supply operations. We are in permanent contact with our suppliers and partners in order to guarantee the availability of goods for our customers. The effects of the Corona pandemic and the related supply shortages lead us to modify from now on our supplying conditions:
- Our regular customers will be supplied preferentially
- The maximal delivery quantity is limited to the levels which were accorded before the Corona crisis
- For the segments „toilet paper” and “folded hand-towels”, we cannot accept anymore any drop shipments until further notice
- We will try to accomplish in the midterm any drop shipment, which have already been agreed
Our team, formed by the sales department, back-office and production, will be there for you, as always. Our back-office staff is working from home-office and will be reachable from you as usual to process your issues as soon as possible. Our sales representatives staff will take all the incoming phone calls. They will be glad continuing to advise you at any time.
The whole TEMCA-team with its administrator Thomas Bruger would like to thank all the customers and business partners for your trust and asks for your understanding for the measures taken due to the actual situation.
Stay healthy and let´s come out from this situation together stronger than before!